“Your most unhappy customers are your greatest source of learning.”
On using fear as a motivator:
“In this business, by the time you realize you’re in trouble, it’s too late to save yourself. Unless you’re running scared all the time, you’re gone.”
“The world won’t care about your self-esteem. The world will expect you to accomplish something BEFORE you feel good about yourself.”
“Capitalism is this wonderful thing that motivates people, it causes wonderful inventions to be done. But in this area of disease of the world at large, it’s really let us down.”
“Creative capitalism takes this interest in the fortunes of others and ties it to our interest in our own fortunes in ways that help advance both. This hybrid engine of self-interest and concern for others can serve a much wider circle of people than can be reached by self-interest or caring alone”.
On Education and Poverty: